Support

Help for our language-learning apps

This page provides support for the LogicLeap family of language-learning apps, including Aprender, Hablar, Parler, Sprechen, Parlare, Hanasu, Shuo, and our other "Learn a language" apps. Whatever language you're learning, we're here to help.

Need a hand? Email us.

Contact: support@logicleapit.co.uk
We aim to reply within 1–2 business days.

Managing your subscription

Subscriptions are billed through your Apple ID, so they're managed in your device settings rather than inside the app:

View, change, or cancel: open Settings → [your name] → Subscriptions on your iPhone or iPad, tap the app, and choose your plan or cancel.
Cancellation: takes effect at the end of the current billing period. You keep access until then. Auto-renewal must be turned off at least 24 hours before the period ends to avoid the next charge.
Restore purchases: if you reinstalled the app or switched devices, open the app's paywall and tap Restore purchases.
Refunds: purchases are processed by Apple. Request a refund at reportaproblem.apple.com.

Account & data

Delete your account: in the app go to Profile → Settings → Delete account, or email us and we'll remove your data.
Privacy & terms: see our Privacy Policy and Terms of Use.

Common questions

The app won't load my lessons or chat. Check your internet connection, then fully close and reopen the app. If it persists, email us with your device model and iOS version.

I subscribed but premium features are locked. Tap Restore purchases on the paywall. If they're still locked, email us the Apple ID email used for the purchase and we'll sort it out.

I was charged after cancelling. Cancelling stops the next renewal; it doesn't refund the current period. For billing disputes, contact Apple at reportaproblem.apple.com.

LogicLeap IT · support@logicleapit.co.uk